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Reliable, professional, personable, Their system works very well. Item is received and dispatched quickly, and the management communicates well. Happy to use again.
Trusted service!I used their service for few months already. Everything went nice and I'm happy to have MyGermany like my partner! Thank you!
Quick, helpful and very easy. I have used MyGermany twice so far for two orders from Amazon.de sellers that wouldn't ship to the UK. Once in December 2016 and again in January 2017. It was very easy to set up my account and then order to their address. Both times after my parcel arrived with them and I paid for shipping, my items were sent out within one day. I used FedEx both times and I received my package within 2 days the first time, and 3 the second as this time it was sent on Sunday. Both times my items were packaged nicely. I would definitely recommend MyGermany, and will be using them again myself soon =)
Having been 1 year with Mygermany …Having been 1 year with Mygermany, and the response is always fast. I have witnessed their improvements on their website. Hopefully, individual email addresses will be created for each staff in 2017 ^_^ Johanna certainly replied most of my requests, Eva follows closely. You are the stars on the front line. Also send my appreciation to the guys who do the repacking , standing behind the scene. well, last but not least, discounts in 2017! ^_^
No customer service! Impossible to get a response from staff. Counter-intuitive UII bought some low-priority items several month ago, mostly off German Amazon and ebay.de . Tracking showed that my packages made it to the mailbox in time, but it took several weeks (!) for them to be listed in my account. These were not time-sensitive, but it makes you think twice before using this service. Right now I have two last items stuck in my mailbox, both similarly shaped and sized (long, thin ones). I requested to combine them into one package to save on the shipping somewhat, but it's been two weeks and still no answer. Probably busy with important stuff, not pesky customers' problems. The interface is a befuddling set of strange options all the while there are some really useful options that are missing. Thank you for your attention.
thats not fat at all! You have simply not followed our rules: you have never entered any information, even not when we sent you mails and videos how it works. We cannot serve you if you do not communicate your expectations and wishes!
Simply understand how a company works before using it!
Very disappointing and unfair!
Excellence customer serviceI would like to take this opportunity to say Thanks for Johanna, Customer service of myGermany who had offered an execellence assistance for me on the shipment and courier arrangement. It's worth to trust company and professional team in Germany. Much appreciated 👍🏻👍🏻👍🏻
Great service! Wonderful people!I'm using My Germany services since October and people there are just great!
Gran Servicio! Han respondido a mis dudas de una manera rápida y muy eficiente. Johanna, de atención al cliente ha sido muy amable. El trámite y pago a través de la página web ha sido muy fácil de realizar. Por poner una pega, hay un pequeño intervalo, en mi caso al día siguiente, entre que el pedido llega a sus instalaciones y se notifica por email, pero sin mayor importancia. Sin duda lo recomendaría!
Sie haben eine neue Bewertung erhalten. Mike Røntved gab myGermany Cross Border Shopping and Package Forwarding OHG 5 Sterne.Really great support and packaging. Website could use an update.They made it possible for me to get something I could only get in Germany so that's pretty cool! Their support is really sweet, and answers within a day (on facebook messages, even in the evening). Their website could use an update, since it is lacking some information which is why I had to contact the support to get answers, but overall went great. I choosed fedex express as shipping, and received it basically the day after they've shipped it, from Germany to Denmark which is really impressive. The package is really great, lots of air-bags in the package, they have included a small Christmas letter and a bit of candy in the package which could only put a smile on my face 🙂
very good experienceUsed the concierge service to order something from Google, which currently does not sell their products in Denmark. MyGermany provided good service, ordered my products for me and notified me when the products arrived at their facilities. After arrival, I paid the shipping fee and received my products within a few days. Couldn't have bought the items without you guys.
Excellent customer service. My package arrived in Canada safe & sound. Thanks!
Excellent experience: I am Rajaa from libya,,i liked the website,the prices were good. People in charge were so helpful , Johanna was so cooperative and tried to help me pass many obstacles i had in order to get my shippment the way i wanted it to be..i recieved my shippment in libya in an excellent condition ,well packed with all the invoices from different shops..highly recommend it. Thanks a lot Rajaa
German Quality: Shopping in Germany is mainly because of world-class and legendary quality of German products. Quality German product can only be matched with quality German service. I am happy that I found a GERMAN QUALITY SERVICE in MyGermany : their timeliness in responding to emails and requests, they attention to detail, and how they handles our product. Highly recommend.
I am Rajaa from libya,,i liked the website,the prices were good. People in charge were so helpful , Johanna was so cooperative and tried to help me pass many obstacles i had in order to get my shippment the way i wanted it to be..i recieved my shippment in libya in an excellent condition ,well packed with all the invoices from different shops..highly recommend it. Thanks a lot Rajaa
Awesome service with a great German based support.I discovered MyGermany as I was searching for a new forwarding agent after having some arguments with Borderlinx (Germany and U.K.) for sending me damaged articles and was fighting to claim from them. At first , I was hesistant of paying the 1 EURO fee for activation , but after looking at the customer reviews closely , I decided to go for it. The rest is history. I received the best customer care possible from Eva and Johanna who are quite prompt in their replies and friendly too in constrast to the Borderlinx team who takes at least 2-3 days to process with template based and cold replies. You will also love the 60 days storage that comes with every package. Most companies don't even offer 60 days for storage. Will come especially handy if one is on a Long vacation. Shipping is definitely competitive and fair too especially if your shipper sends to you heavily packed items. You won't have to worry about extravagant charges with them. Also, you will love MyGermany 's inspection service where they will take a photo of your article so you can see your article first hand and they will repackage it back with care of course so that you will receive it just as you intended. This company absolutely restored my confidence in doing online shopping in Germany again knowing that my packages are in good hands and I can't wait to do more. Keep it up guys !
Just great, very helpful. In first, there was no much info from them but job was done as it should be. Quick and effective.
Fantastic, top notch service from the team at MyGermany. A HUGE thank you goes out esp to Eva who personally helped see my order through. She was instrumental in ensuring that my orders reached SG on time. Thank you so much! I will definitely be referring customers your way!
excellent service, covers up any communication hiccups buyers have with sellers.Purchased a huge and bulky item from Germany to have it shipped to Singapore. Initially met with trouble finding affordable delivery method, till I found MyGermany. Then I realised communication with seller was as troublesome but MyGermany managed to help me solve all the issues. I am able to get VAT refunds too though it took quite a while (but that was fault on seller's part). Above all, their service and attitude was top notch regardless of whether are they getting the business. Highly recommended if you love German products yet having trouble bringing it into your country.
I urgently needed to ship products from Germany to Australia for an exhibition. Started out with FEDEX, DHL, etc. They wouldn't even give me a quote because we didn't have an account with them. So created an account, went through a few phone calls and after two days got a quote which was more than double of what I ended up paying with myGermany. MyGermay replied to my email enquiry the same day, and have been excellent with communication during the whole process. They even rung me in Australia to offer to contact our German partner to directly arrange pick up, which I much appreciated. The goods arrived in record time. Very happy to recommend them.
Everything went smooth. Thanks, packaging was perfect.
The best forwarding companyThey really do their best for the customer! And their prices are also excellent! I think they are the best forwarding company i have encountered so far.
Reliable service with a personal touchI was rather hesitative using myGermany as my forwarder at the beginning, because I could not find any review or write up about this company. I thought I should trust it the way I esteem German products. I have been a repeat customer ever since. Thank you Johanna and Thomas for your support and patient response.
Hi Everyone at mygermany,OMG.....my parcel has just arrived...I would like to say a great big thank you to you all.I was so impressed with how you checked all that I ordered, and how it was repackaged for shipment.Such a big difference to the other company I once used, but never again.I'm very much looking forward to doing all my shopping (from Germany) with you.I'll also without hesitation highly recommend your company.Once again, many thanksWarmest regardsRosi 🙂
Fast and safe document forwarding services! The document forwarding service is very fast, documents are send by priority airmail and packed safe. Delivery takes approximately maximum up to a week to Russia,Moscow. It is extremely convenient to use Scan&Storage servise to manage the document and decide whether to forward them or discard. I would like also note that mygermany team, especially Johanna, is extremely helpful, always ready to provide the relevant support. Thank you so much for you cooperation, it is my pleasure to recommend Mygermane service.
Great Service and Excellent follow upI only have great recommendation for this great company, I especially impressed with Johanna with her constant follow up and feed back.I feel sense of relieve using Thier service
Very good fast and accurate.
Top notch service!!!I've never used a forwarding service before so wasn't sure what to expect. The folks at myGermany made everything simple and painless. I couldn't ask for any better. Many thanks to Johanna and all the rest!!!
Always reliableI have used the services quite a lot in the last year or so and I was always been satisfied by the fast response and the personal approach. Thanks Johanna, keep it up!
I trust this service and plan to keep it. I've had an excellent experience with myGermany. Fast delivery, well packed merchandise, and thorough delivery updates.
Excellent company, excellent service, immediate response, fare prices
Reliable With A Personalized FeelAlways a smooth and easy process having my products forwarded to me in the US. Communication is always clear and prompt. This business has a local business feel; you matter to them as a customer.
The team at mygermany.com helped and supported me at each and every stage of my purchase. They have the best customer service and support I have ever experienced. I highly recommend using mygermany.com.
Service is great ,Mdm / Mrs johanna very helpful on attending my inquiry ,May i know did she still with mygermany?I alsowonder why did the online chat is always offline recently .
I was in vacation 🙂 but now I am back, spoke already to Thomas and Co and heart you asked of me 🙂 Thank you... Hope you are doing fine!?
Excellent customer service, painless deliveryI delivered a small item from German Amazon to Saint-Petersburg, Russia. The communication was very friendly and fast, the package shipped safe with standard delivery and I picked it up at the post office after ~7 days after the purchase. Will definitely order smth else and try package consolidation when I see some great sales in German shops. Thanks!
Young but strong and loyal company!Good day! For everybody who needs this info,I'm a business owner from Ukraine, those guys from Mygermany are wonderful specialists without any borders!Whatever you want to do, based on forwarding, business speaking, conversation with local manufacturers - they are ready to help and are fully included in the process, adding their own important and useful point of view!Due to Mygermany, I have found a lot of co-operation possibilities with very many local Germany and EU factories, and now can surely say,that Mygermany OHG - is my best EU stable, serious and reliable partner, that can help me in every situation, and solve any logistics or negotiation solving question!Thanks for great job done and doing, guys !
I have received my package in Singapore and wanted to say I am really impressed at how quick and seamless your concierge and shipping service is!
customer service is always friendly, very polite and very helpfulthanks to mygermany i was able to finally order my custom Motorola 360highly recommended!
MyGermany handled my delivery from Germany to Russia, Moscow really accurately and fast. Special thanks to Johanna for checking every detail of my delvery and being so helpful!
I just used myGermany service once and I found they are really excellent in their service. Their responses on each of our inquiries are super fast and they are really know of what they are doing. If you want to save 19% of VAT then just use they conceirge service. They charge 10% but we still save 9%. It is indeed a good deal. Repeat order? Off course! I will use their service again.
Thanks Vladimir, happy to hear that and thanks for your feedback 🙂 Regards, Johanna
I've been using MyGermany for almost two years now, mostly for basic consolidation-and-forwarding, and everything has worked perfectly. At the time I looked at a few alternatives, but went with MyGermany, and I've never looked back! Prices are fair, the interface is easy to understand and simple to use, and communication has always been top notch - both with personal messages and with general service announcements. Highly recommended!
Hi Jonathan, you are one of our first clients - thanks for your long lasting trust and that feedback!
Responsive, reliable, quick and trustworthy!I worked mainly with Johanna and to some extend Chirs; and they both did an excellent job. My request was complicated, was very time sensitive and included having to deal with poorly responsive agencies that made it impossible for me by myself (not being present in Germany) to succeed. The myGermany team was highly responsive, creative, quick and took care of the matter very efficiently. I had wasted several days trying to accomplish this from the US with no success in sight; almost gave up, but luckily found myGermany in a Google search. I can't recommend them enough. Anybody who has any need for the services they offer would be well advised to utilize their expertise. I am 100% satisfied, and they exceeded my expectations! Charles
Thanks Charles for such a positive feedback.
Wishing you a great Whit Monday,
Johanna has been helping me with a little ordering snafu that was entirely my fault. She is amazing! She is proactive in making sure things are going smoothly, follows through personally, and remembers my situation even after a few days went by. It really seems like they care. I will happily use them in the future and wholeheartedly recommend them. -Jeff
Thank you Jeff, we are a small team and we really care - as this is the basis for success 🙂 Thanks for your trust and your patience to make it work! Cheers, Johanna
myGermany is amazing. And super well organized. I have been using other parcel services before, from UK, from France, etc, but nobody does it as good as myGermany. The website is very easy to use. And they provide pictures, big high resolution pictures, of every parcel you receive in your online account. Help you do bank transfer, help you exchange, return for free whenever something is wrong with the items, which is something other parcel service companies usually do not provide. And comparing to lots of other companies who provide 30 day storage, myGermany provides 60 days, stress-free shopping, don't have to worry about "expired storage" and past due fee! I also used their concierge 3,4 times to do some bank transfer, they process the request very fast, always within 1 day, and my purchase never got delayed. I received my first big box last week, and is shipping the 2nd one next week. Carefully consolidated, packages, lots of air bags, strong sturdy box, and very reasonable shipping fee. Customer support speaks fluent English, so saved me lots of trouble do google translate. Cannot recommend them enough! Hope the company is going to be better and better, will keep using it.
Hi Liz, wow, thanks for your lovely words! We are happy that you are happy! Take a huge thank you from the entire huge myGermany team, Johanna&Thomas&Lutz&Chris 🙂
Great Company, I recommend them!I have always wanted to buy things online from Germany, especially from German Ebay sellers, but the issue was that many of them do not accept credit cards from abroad and/or do not ship outside EU countries. MyGermany helped me overcomes all these issues! Simple and easy-to-use website, and even if you do not understand how it works sometimes, Johanna -with her friendly attitude- is always there to help and answer all your questions on working days (even the very simple and stupid questions, haha). The other good thing about MyGermany is that they keep you updated on every single step they make during purchasing, receiving items and forwarding them to you. This is the kind of service I was looking for, I will always deal with MyGermany, good service and reasonable prices! - Yazan
Thank you 🙂
I purchased an item from a German company, Karstadt. Unfortunately, Karstadt sent the wrong item. There was nothing myGermany could have done to prevent the problem. Notwithstanding, myGermany was instrumental in ensuring I received my money back from Karstdt and reassured me the entire time that things would be taken care of. I would not order anything from Karstdt. They refused to provide any compensation/reimbursement even though they admitted to making a mistake.
I am sorry how it went, but thanks for your patience and happy that you are so cooperative 🙂 Looking forward to support you with your next purchase!
This service is so legit. Email replies from customer service are very quick. They are very helpful, easy to talk & negotiate, and understanding.No hidden charges. Setting up an account was cheap, quick and easy.Really satisfied with their service. Very recommended.
very happy for your feedback! Thanks
Ottima esperienza!E' tutto molto chiaro nei vari passaggi: non ho avuto nessuna difficoltà ad avere l'indirizzo in Germania e a farmi mandare la merce in Italia.Servizio clienti molto disponibile e veloce, per qualsiasi dubbio e informazione.Lo consiglio vivamente!
Thank you Saula! Happy to hear that 🙂 Thomas
I had spent almost 6 months trying to purchase a Canyon Bike. I finally happened to find the myGermany site. I contacted them and did some background work to see what others thought. With very little effort and fantastic success i was able to purchase my bike. Thanks Johanna!
Hi Greg 🙂 happy that we could support and thanks for your lovely words! Johanna
Thank you For a Good Customer Care.I will always use your service.Best Regards, Rither
I have used that service several times for Switzerland and Australia - love that guys who do a really passionate job and are quite fast with service and replies.Thanks Johanna
I used a concierge service to purchase 15 pairs of Wrangler jeans from Jeans24h.eu, which only ships to countries in Europe, and ship them to my home country. myGermany provides a professional service, which really impresses me.First: Friendliness.Johanna, a customer service staff, is so friendly, making every single communication I have ever made very casual.Second: Transparency.The staffs keep my posted with every step they made: from ordering items, receiving packages, checking their conditions, forwarding them to my address. They also provide pictures of arrival packages free of charge, which is particularly useful when I order things online.Third: Prompt Replies.Johanna, again, has a very strong service mind. She replied my emails, enquiries, and more within just a few hours. If I am not wrong, when there was a problem with my order she even contacted me after business hours!All in all, the quality of services I received exceeds the money I paid, which is why I would definitely use myGermany service again, when necessary.Thank you a lot!
thanks for that beautiful feedback 🙂 Happy that all 15 pairs reached you well!
Looking forward to send the next 15 🙂
Just Awesome !!I used their service several times now. Firstly it solves a very important need. Secondly the best thing about them is their service. They are very friendly and always willing to help. I wish the team the very best for the future. I hope to see them expand and grow their business.
Thanks Samrat 🙂
It worked very well, Johanna was very helpful and arranged everything very smoothly. True German quality and punctuality. Suggest anyone who is in trouble with the webshops not delivering to their country: use myGermany.com.
Thanks Meelis, it was a pleasure serving you and easy going with you. We wish you a lot of fun with your item 🙂
For my case, I have experienced very good service from your side and I am especially happy that I managed to receive my vat refund (with your help). Trust me, no other freight forwarder would bother to help with vat refunds. In other words, I am your customer for as long as I need to buy goods from Germany. I'm not even sure how much your competitors charge but I just go with you
Thanks Ming Jie,
as told, its was a pleasure and we would love to do more business with you!
cool thing, but wish to have more shopping sites suggested and a newsletter
we are about to partner with a lot of new German companies - give us some days and we will let you know 🙂 The new newsletter was just initiated today!
I love the service of myGermany.com for the following reasons: 1. Reliable 2. On time 3. Internet access 4. They tailor their service to the customer needs.
As always Mark: DANKESCHÖN 🙂
I received my package, I need to give you excellent reviews! I belong to a couple of Internet groups and will be sure to tell them all that if buying from Germany you must use mygermany...
thanks so much for your feedback! We hope to keep you as a happy customer,
I am pleased with your service. Love shopping the various EXPLORE sites. Thanks.
Thank you Wayne!
Far better service than similar companies. Although more expensive for Germany but the sercice is sensational! I like the photos and remove-document option!
we have reduced our shipping costs by beginning Jan 16 - please check again 🙂 Happy to support you!
hm... needs some time when using DHL Premium 🙁 Sorry Johanna...
dam aware of your case as you know... We will need to push DHL more, completely agreed! I am sorry for your bad experience and hope you will get some better in future using our services!
Above other forwarders I used. Cool features in my account! But you could have more logistic companies.
we are working on useful contracts with TNT and UPS - Let you know asap!
I am a long lasting client so far. Thanks for your services! Thanks for the sweets in the packages! and happy with your new EXPRESS services 🙂 Please continue.
true - you are one of the reasons we have included the service 🙂
Thanks for your feedback,
Love ur new website
Your service is amazing, absolutely brilliant!!! Recommend to all my friends… I have used this service 6 times now. Very helpful professional service by Johanna and her team. Many thanks.
thanks for your words,
Such a great idea 🙂 Werde es vielen Freunden empfehlen! Bringt mal mehr der Angebote auf fb!LG Lince
vielen Dank und viele Grüsse nach Zürich,
Thanks, I liked your personal customer service, Johanna is great :-)Will recommend you...
Well Sahra, thanks back to you - we love to collaborate with you and your company 🙂
Your service is great and thank you for arranging all this for me!
Dear Chang Ho,
we appreciate your feedback and would like to say THANK YOU 🙂
I have made very good experience with you. Thank You for such a great service!
thank you. Appreciate your feedback!
I just wanted to let you know I received the mushroom today. It was perfectly packaged and arrived safely. Thank you so much for your help and due diligence in purchasing and also sending it to me. I am truly grateful and in my own California girl verbiage will say you are "Awesome".Thank you again and I will continue to use your service for purchasing in Germany. Have a wonderful day.
thanks for your warm words. We hope to cause more such feedback from you 😉
Cool service! Cool page!