How our Forwarding & Cross Border Shopping Processes work
Shop by yourself
(Scroll down for the details)
Get your personal German shipping address
Register, pay 1,00 € one-off payment and your account will be activated after a couple of minutes (max. half day). As soon as you have received your new German delivery address you can start your online shopping tour.
For 1,00 € you will get the following for free:
- Lifetime membership incl. shipping and forwarding address in Germany
- Consulting on products and purchase process incl. call-back service
- Concierge services
- Goods inspection and warehousing
- Mail & package consolidation and repackaging
- Further services such as removal, attachment or scan of documents
- International insured premium and express shipping (incl. return shipments)
- Preparation of customs documents and declarations
- Handling of customs processes
- Drop shipment and discreet shipping
Click here to check out all our services in detail.
Do some shopping
Your online shopping tour
Now you can shop in any German online shop and even in some European ones. Check our shop selection. Just enter your new myGermany address as the shipping address when checking out from the stores.
(And mind that your actual address needs to be the billing address.)
In cases where your payment method is not accepted or when you simply prefer to have the entire purchase process carried out by us, our Concierge Service may help.
Now, you decide …
You will see an overview of the status of your items in your Inbox. You will find photos and details about the conformity with your order, late deliveries, damages, details regarding the weight of each item, etc.
In the Outbox you calculate your final shipping costs, you decide what you would like us to forward and what you want returned. Here you also select the shipment options.
60 days of free storage allows you to continue your online shopping tour. When you are ready we consolidate your orders to save shipping costs.
We forward your items
As soon as you initiate the shipment you will need to pay our fees upfront via Paypal or CreditCard.
We repack your parcel for free, if either the original packaging turns out to be unstable, or you consolidate multiple orders.
The preparation of customs documents and declarations is also done by us, as well as the customs handling!
We ship your parcel fast, insured and door-to door with the express or premium services of DHL and FedEx, where you can even define the delivery time! Shipments outside the EU are declared under Incoterm DAP (Delivered at Place, named place of destination), which means duties are not paid by us under this term.
For each package we provide a tracking code and a status overview in your account, which allows you to monitor the status of your parcels in real time.