Learn how our Concierge Service works! |myGermany

How the Concierge Service works

Concierge & Pick Up Service

Step

1

Sign up

Register at myGermany.com

Register, pay 1,00 € one-off payment and your account will be activated after a couple of minutes (max. half day).

For 1,00 € you will also get the following for free:

  • Lifetime membership incl. shipping and forwarding address in Germany
  • Consulting on products and purchase process incl. call-back service
  • Goods inspection and warehousing
  •  Mail Package consolidation and repackaging
  •  Further services such as removal, attachment or scan of documents
  • International insured express and premium shipping (incl. return shipments)
  • Preparation of customs documents and declarations
  • Handling of customs processes
  • Drop shipment and discreet shipping

Click here to check out all our services in detail.

Step

2

Place your order

Send us your shopping list

Check out our shop selection and l et us know in the Concierge form which products you’d like to purchase / get paid or picked up by us. Then pay the actual costs for the goods upfront through our partners Paypal or WireCard. We ask for a handling fee of 10% of the order value (costs min 3,00 €) , in case you need a pick-up service we charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

Step

3

Lean back and relax

We place your order

Afterwards we will purchase the items, arrange payment or pick them up for you. The items will be delivered to our warehouse in just a few days.

You may track the actual status of this process in your customer account. This is also, where you can adjust options or cancel the concierge order.

Step

4

Full control

Now, you decide …

Once your shipment has arrived, you will see that in your Inbox, where you can define the next steps.

Step

5

Forwarding

We forward your items

Once all your items have arrived, and if either the original packaging turns out to be unstable, or multiple orders are consilidated into one, we repack your parcel for free.

The preparation of customs documents and declarations is also done by us, as well as the customs handling!

We ship your parcel fast, insured and door-to-door with the express or premium services of DHL and FedEx, where you can even define the delivery time! Shipments outside the EU are declared under Incoterm DAP (Delivered at Place, named place of destination), which means duties are not paid by us under this term.

For each package we provide a tracking code and a status overview in your account, which allows you to monitor the status of your parcels in real time.

Concierge service with eBay?

Of course, you can get your won auctions or Buy-it-now purchases delivered to myGermany. We take over the entire purchase or payment process for you. Just select the eBay option in the Concierge form.

Please consider that eBay is a private sales platform, hence, there’s no compulsory right of return. For this reason, myGermany cannot arrange for any return shipments when it comes to purchases made via eBay.

Ready to start shopping in Germany?

Register now!

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